(FAQ) Frequently asked questions?

What is your shipping policy?
JA AIR CENTER ships United Parcel Service or Federal Express. U.S. Postal Service is offered for Accessories and Software Only. Rates vary depending on type of service and destination.
In order to ship your order, you must supply a physical street address. If you must place an order with a P.O. box or APO or FPO address, please call 1-800-323-5966 (630-584-3200 in IL) to place your order. Currently, we ship online purchases only to addresses in the continental United States, Alaska, and Hawaii. In addition, if you are shipping to Alaska or Hawaii, please note that you may not select the "Ground Service" option.

What is your return policy?
See the return policy.

What is GARMIN’s warranty policy?
GARMIN's Limited Warranty Policy warrants all products to be free from defects in materials and workmanship for one year from the date of purchase. Within this period, GARMIN International Inc. will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacements will be made at no charge to the customer for parts or labor; however, the customer shall be responsible for any transportation costs. This warranty does not cover failures due to abuse, misuse, accident, or unauthorized alterations or repairs. GARMIN International, Inc. assumes no responsibility for special, incidental, punitive, or consequential damages, or loss of use.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE, AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES EXPRESSED OR IMPLIED, INCLUDING ANY LIABILITY ARISING UNDER WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

If you need to send a unit in for manufacturer’s warranty service, please contact GARMIN’s Technical Support group M-F, 8:00 AM-5:00 PM (except holidays) at one of the following numbers: 800-800-1020, 913-397-8200, or Fax: 913-397-0836.

Original 1-year Manufacturer’s Warranty:

Every GARMIN product is warranted to be free from defects in materials or workmanship for one year from the date of retail purchase. In the unlikely event that your GARMIN product should require service during the warranty period, please follow the instructions below to obtain warranty service.

When you contact the Technical Support group (see GARMIN contact telephone numbers above), please have available the serial number of the unit, your return shipping address, and daytime telephone number. The Tech Support Representative will provide you with a Return Material Authorization tracking number (RMA#) and shipping instructions. Once you have received the RMA number, securely package the unit and ship it (insured) to the following address:

GARMIN International
ATTN: RMA # (insert your RMA# here)
1200 E. 151st Street
Olathe, KS 66062 USA

JA AIR CENTER’s Extended 1-year Warranty:

If you need to send a unit in for extended warranty service, please contact JA AIR CENTER’s Technical Support group at 630-584-3557:

When you contact the Technical Support group, please have available the serial number of the unit, your return shipping address, and daytime telephone number. The Tech Support Representative will provide you with a Return Material Authorization tracking number (RMA#) and shipping instructions. Once you have received the RMA number, securely package the unit and ship it (insured) to the following address:

JA AIR CENTER
ATTN: RMA # (insert your RMA# here)
3N060 Powis Road
West Chicago, IL 60185

What is your tax policy?
JA AIR CENTER is obligated to charge sales Illinois State Sales Tax of 6.75% Sales Tax for orders with a shipping address physically located within Illinois.

Is my purchase secure?
Yes. Please consult our Privacy/Security Policy for details.

Does your site use cookies?
When you visit shop.jaair.com, a "cookie" will be stored on your computer. Cookies are small text files that are stored by your web browser on your computer's hard drive and help us keep track of your shopping cart as you move through our store. JA AIR CENTER’s cookies do not contain any information that will identify you personally, such as your name, or sensitive information, such as your credit card number. They only contain the necessary information to associate a shopping ID on your computer with the orders in the "shopping cart" table on our server. We do not use this shopping ID for any other purpose.

It is necessary to have the cookies feature enabled on your web browser in order to shop on JA AIR CENTER's online store. You will be unable to shop on our site without your browser set to accept cookies. Most web browsers automatically accept cookies, but you can usually change your browser to prevent the use of cookies. If you are unsure if you have this feature enabled, please consult our cookies test page.

Do you sell or otherwise give third parties information obtained during the online purchase process?
No. Please consult our Privacy/Security Policy for details.

Are there software or hardware requirements for ordering? Yes. You will need an SSL (Secure Sockets Layer)-capable browser. SSL is an encryption technology that scrambles a message so that only the recipient can unscramble it. URLs that begin with "https://" are using SSL. (Think of the "s" as standing for "secure.")

Can I check the status of my order?
Yes. email info@jaair.com or call us 1-800-323-5966 (630-584-3200 in IL).

How long will it take to receive my order?
We offer several shipping options. Please consult our Shipping Policy.

What do I do if I'm having problems ordering online?
Please contact us via e-mail at info@jaair.com . Please do not e-mail credit card numbers because this is not a secure transmission. If you prefer to place an order by telephone, please call 800-323-5966 (630-584-3200 in IL).

Will you charge my credit card if the item I have ordered is not in stock?
Yes, your card is charged when your order is placed on our store.
If you would like to reserve a product and not have your card charged until it is ready to ship, please call us on our toll-free number.

How do I cancel my order?
You may call 800-323-5966 (630-584-3200 in IL). Please have your order number ready.

Do you sell gift certificates?
No.